Effective Date: 08/30/2024

Thank you for choosing Telecom Analysis Group, LLC (“Telecom Analysis Group,” “we,” “us,” or “our”). We are committed to providing high-quality telecommunication services, and your satisfaction is our priority. Please read our Refund and Returns Policy carefully before making a purchase.

1. Refund Policy

1.1 Service Refunds:

• Network Cabling, Security Camera Systems, Phone Systems, VOIP Services: Due to the nature of our services, which involve customization and installation, we do not offer refunds once the service has been initiated or completed.

1.2 Product Refunds:

• Hardware and Equipment: If you purchase hardware or equipment directly from us, we offer refunds within [number of days] days of the purchase date. The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Returns Policy

2.1 Service Returns:

• Network Cabling, Security Camera Systems, Phone Systems, VOIP Services: As our services are customized to meet your specific needs, returns are not applicable once the service has been initiated or completed.

2.2 Product Returns:

• Hardware and Equipment: If you wish to return hardware or equipment purchased directly from us, you may do so within [number of days] days of the purchase date. The product must be unused, in its original packaging, and accompanied by proof of purchase.

3. How to Initiate a Refund or Return

3.1 Contact Us:

To initiate a refund or return, please contact our customer service team at [[email protected]]. Provide your order number, a detailed reason for the refund or return, and any supporting documentation.

3.2 Approval Process:

Our customer service team will review your request and provide instructions on how to proceed if your request is approved. Please wait for confirmation before returning any products.

4. Exchanges

We do not offer direct exchanges for services or products. If you need a replacement for a defective product, please follow the return process, and a new product will be provided upon approval.

5. Exceptions

5.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at [[email protected]]. We will provide instructions on how to return the item for inspection and, if necessary, replacement.

6. Contact Us

If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at:

Telecom Analysis Group, LLC
[Address]
[City, State, Zip Code]
Email: [[email protected]]